FAQ

Here are some frequently asked questions to help you get started.

If you need any further help, give us a call or email!

What size storage unit do I need for my belongings?

The size of the storage unit depends on the items you plan to store. We offer a variety of unit sizes—from a few boxes to large furniture and appliances. Check our size guide or contact us if you need advice!

How secure are the storage units?

Our facility is protected by 24/7 video surveillance, electronic gate access and well-lit premises. Your belongings are our top priority, and we take every measure to ensure their safety.

What are your access hours?

Our standard access hours are K&B Mini Warehouses: Mo-Su: Open 24 hours. Need more time? Contact us

Can I reserve a storage unit in advance?

Our online rentals let you book up to 2 weeks in advance. We operate on a first-come, first-served basis. Our units are often rented quickly, therefore we prioritise customers looking to start renting within 2 weeks. Check our rates page for current availability.

Do you offer climate-controlled units?

Yes, we offer climate-controlled units to protect your sensitive belongings. These units are ideal for items like electronics, wooden furniture, clothing and documents.

What items are prohibited in storage units?

While most items are allowed, there are restrictions on hazardous materials, perishable items, and illegal substances. Please refer to our rental agreement or contact our staff for a comprehensive list of prohibited items.

Is insurance required for stored items?

Please refer to your rental agreement or contact us to learn more about how insurance works at our facility.

How do I pay my rent?

Rent payments are collected using ACH Autopay with GoCardless. When completing the rental process, you will be asked to securely provide your bank account details and authorise us to collect your monthly rent payments. For any further questions regarding payments, reach out via phone or email!

What happens if I need a larger or smaller storage unit?

If your storage needs change, you can rent another unit in your tenant portal or transfer to a larger or smaller unit, depending on availability. Contact us and we'll assist you in making the necessary changes.

I've locked myself out of my unit, help!

Contact us and we'll assist you in getting access.